Photos
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About I-5 Self Storage
Quality, Security and Convenience. Our brand new, secure, state-of-the-art facility was designed with your convenience in mind. Whether you are a homeowner, business owner, auto enthusiast, or sports organization, sometimes we could all use some extra space. I-5 Self Storage can provide a solution, whatever the requirement. So when you need to relocate, redecorate, store the RV, park a fleet, downsize, or find an off-site inventory unit, remember I-5 Self Storage weve got you covered. ATTENTION CUSTOMERS: Commercial vehicles can NOT be stored at our facility. Please note: you'll need a cylinder lock for your unit, not a disc lock or padlock. You can purchase one from us for 13 or bring your own if it is a cylinder type. Thanks
Unit Sizes and Pricing
Features
- Elevator available
- Free use of truck
- Truck rental available
- Fenced and lighted
- Video cameras on site
- Loading dock (truck access size-24ft)
- Electronic gate access
- Handcarts available
Customer Reviews 312
Jaime
Moving in was super easy! Paperwork was easy and fast! Awesome customer service and very nice!
Jaime
Doing paperwork was super easy! Customer service was great!
Mark Shelton
I love this place - it is close - the people are nice - the facility is clean. But due to people who do not return keys, they have enacted a policy that you have to walk into the office and request a key for a cart to transport belongings to a storage unit, which becomes a hassle when you go to get a key and the staff is out on the property showing units or taking care of their chores. I made 6 trips in 1 day, so it was a hassle beyond belief. At one point, I waited 20 minutes just to return the key and that is an inconvenience. Other than that - great facility and storage and prices!!!! I probably won't qualify for the Amazon gift card at this point, but for being honest, it would be nice if I did.
Mark Shelton
I love this place - it is close - the people are nice - the facility is clean. But due to people who do not return keys, they have enacted a policy that you have to walk into the office and request a key for a cart to transport belongings to a storage unit, which becomes a hassle when you go to get a key and the staff is out on the property showing units or taking care of their chores. I made 6 trips in 1 day, so it was a hassle beyond belief. At one point, I waited 20 minutes just to return the key and that is an inconvenience. Other than that - great facility and storage and prices!!!! I probably won't qualify for the Amazon gift card at this point, but for being honest, it would be nice if I did.
Terry
The office staff are friendly and helpful. Units are clean. The the faculty is large. Just be prepared to be blocked in by the rude customers. But jerks are everywhere.
a t
as above...just reserved and moved in...three times ,2 times no carts available....real pain trying to maneuver items thru the maze of halls.
IJeuru
The facility is clean and secure, the staff is extremely nice and they remember you. Only thing I wish was different was I wish they had later hours but other than that I really like this storage facility
IJeuru
Great customer service and the facility is nice and clean! Definitely would recommend others to use this facility!
Michael Norton
Seems like a good place, but time will tell.
Adrian
Staff made this process simple and safe. I observed staff was trained and followed social distancing procedures. Staff emailed me the forms and called me. We went through everything and used docusign. Facility is very clean
Nasser
I'm moving and didn't expect to carry much of my stuff to the new place so i decided to just get the storage unit the same day i made the reservation. The location is very convenient for me and the facility is very nice and clean. I will have a chance to barrow a truck or van to move my stuff free of charge for 1 time use.
William
What we expected we would recommend to friends
Lauren
Such a great facility ! It is clean and just enough space for what I need. Customer service was excellent and professional !
Jose
Very helpful with all my questions. Facilities are clean
Jamie
My unit was not swept . Having to sign up to use only one cart is just a pain
浩步
Facilities and Staff are excellent A+++ Thank You!
Erick
I had a great experience and all because of Corbyn. Corbyn does a great job when it comes to his customer service, the storage is fresh, cleaned, doesn't smell or have wear and the sliding door is firm and working well on my unit. I was actually shopping places and Corbyn sealed me into a deal with his personality and good work ethic, I did go with this place over the competition who had better price, better hours. As a customer toward other customers treat this place good so we don't have to pay for insurance on our units 🤦🏿‍♂️
Lauren
I-5 Storage is very clean and organized. The manager is very professional and pleasant which makes a move less stressful!
minhyung
Neat storage place. Service, unit, everything was great. I’ll probably extend to long term.
Matthew
Gate hours and the new style lock are the only gripes I have everything else is AWESOME. I am used to 6am to 9pm everyday gate hours and I have tons of locks, so buying another one seemed unnecessary. It is what it is though.
Chelcea
I made a reservation over a week in advance for the unit I wanted, and was locked in at a lower price before their prices went up. They followed up by phone call multiple times before my reservation, and I kept confirming I would be there at the scheduled date for setting it up. However, when I arrived to claim my reservation, they said they found my reservation but their computer wasn't holding reservations (not sure what that means) so they had accidentally already given my unit away to someone else earlier that day, and none were left in the size I reserved. So I ended up having to get a slightly smaller unit for the same price I was supposed to pay for the one I reserved. That part was frustrating and why I can't give 5 stars, but the overall facility is clean, well lit, and very nice.
Alissa
I picked this place because of the great price. When I toured the facility, someone took the time to explain everything to me and show me around. The amenities they have are also very helpful, like carts to transfer your belongs to your unit, clean bathrooms, names for the hallways, smart lighting, and safe storage. Everything was really clean, and I was impressed with how helpful and kind the staff is. I highly recommend this place!
Katheren
Everything I need. Storage for a good price
Austin
It is a really nice clean place
Sarah
The only downside is that it's only open until 7 pm, but the convenience and cleanliness of this storage unit is great! You have to type your security code to get through the gate, into your storage building, and up the elevator, so I have very little worry about my storage being violated. I would recommend to a friend!
VALENTINO
Great customer service, great pricing, clean facility!
Michael
This is a great storage place. It is very clean and the staff is helpful.
Suzanne Stanford
I really appreciated the free moving van, the friendly staff and the impeccably clean facility/unit. I also like the 32 live-camera security. I have already recommended this facility several people.
Luis
Really awesome flexible sharp individuals made my storage experience quiet delightful!
Christopher
This place is like the Fort Knox. I have to enter my code 3 times to access my storage unit plus they have a special lock you have to buy that is extra secure. The facility closes at 7pm I assume so that the security cameras can clearly capture anybody coming or going.
Jesse J.
I'm happy with the price and the customer service, thanks!
Mike
It is a really nice place,nice people, huge grounds, they also store RV's and boats. All at a great price and a free truck or van to use for the move in.
Thomas
Clean, easy access, and professional staff.
Magali
They are really helpful. The receptionist were able to answer every question I had and they were also able to help me with everything.
Ric
I’d recommend this storage facility! Conveniently located next to the freeway great hours easy access
Ter'Riko
About a 20 minute walk (took me 8) from the bus stop. The staff were friendly and informative. Really helped that I got the unit on a deal. The spaces are maintained properly and could find no reason to "turn my nose up."
Elisa
As soon as we walked through the door, we were greeted with smiles. Very friendly staff and great and quick service. Facilities are very bug and clean.
Amanda
Clean facility and very friendly staff!!!
Alexander
Access hours till 10pm would be better.
Mayra Rozales
Awesome place in a very nice area and clean. Employees are very friendly and thorough. So happy I found this place.
Rukia
Clean storage,good price,best customer service!Thank you!
Teresa
The people that work there is so friendly and was very helpful it is so clean and nice place
Loraine
This place closes their gates at 7pm. If you stay a minute later, you have to call the Tustin police to let you out.
Rachael
This place is very clean and very secured. They are quick to answer and questions or concerns. They offer free truck use on first use. Pretty good!
michael
Overall it was a great experience, clean our last place was dirty. No smoking on site a plus for me. Free truck rental for the initial move it was a great bonus.
Desiree
The unit was very clean and the staff was very helpful. One thing I noticed was the level of security. There are multiple measures taken to provide security for your belongings, something I really appreciate. I am very confident with my decision on leaving my items with I5 storage. Price was better than most, I rented with Sparefoot and was able to get a deal.
Bryan
Precise and very efficient... I appreciated the customer service
Andrew
I was notified that a better deal was available through a different site, saving me $60 over a 3 month lease. Clean and safe environment. Unloading was made easy with carts and their descriptions were accurate.
Terri
It's perfect for what i was looking for.
Cyndi Conway
Good location Extremely clean and tidy. Great customer service. High security so you can feel good knowing your belongings are safe.
Cyndi
The most organized mini store . They have a play area for children. They sale sodas and water in the lobby. Their restrooms are immaculate and also have free wifi and conference room to use if needed. Their security is top best. Squeaky clean parking lot . And great air conditioning. The best part besides the price is the great customer service.
Anita
I'm really happy with the pricing I got on my unit. The people are friendly and helpful. However, my unit wasn't clean inside (it had some dirty paper towels and tiny debris). I was also told that they'll "lock you in" if you're there after 7, and charge you $50 to get you out. I'm told that the lock-in is illegal. I guess with such low rates, they have to be strict.
Mark
Great location. Great Price. Great experience with the rental unit.
Kris
I am very happy with your services because you found me the best price storage near me! Thank you.
Sean
This place was one of the better storage places. It's clean, well lit and the wheeled carts made the move in simple. The hours they are OPEN and that you have ACCESS is not the best.
Shannon
Staff helpful, pricing is good. Service and access grear
William
Multiple layers of security are in place to protect your storage at this facility. Very clean throughout and very helpful staff.
William
This storage facility has several layers of security to prevent unauthorized access to your area of storage. It is very clean and has amenities not usually associated with a storage facility such as free wifi and customer PCs, document disposal, and a kids' area.
John
I have used several storage facilities around Orange County. I-5 is the top of the line to date. The pricing is great too - it's what anyone would hope for in a safe storage for their property.
Tyson
Very clean and friendly staff.
kimberly
Customer service was great they worked really well for me
Dennis
Appreciate the organization which saves my time.
Jared
Best Customer service I've ever received from any storage company I've used. The employees were really great at greeting and helping there customers.
Alexander
Thank you for the help , facility is good and great price
Alexander
Thank you for the help , facility is good and great price
Jackie
Staff are very nice and helpful
Alex
I checked in on Friday. The service, please and price were good.
Linda
This is a great place to store any items. They have the best prices ever. Thank you.
Tim
Easily outweighs the competition for storage units. I would expect more expensive prices for such a great facility but sparefoot gave us a great deal. Limited access hours which I actually prefer as I just need some long term storage.
lisa
We had to switch our move in date last minute on top of that we needed a bigger unit on the spot! They gave us a great deal which is guaranteed for 6 months! They have tamper proof locks which made me feel extra safe...when we came close to closing time and only had an hour left to get our stuff in! They were helpful and kept the sign in process short and to the point!
Giang Parrish
It was easy to get in and out. It's also safe, clean, friendly staff and I got a good deal for 6 months.
Arthur
Very clean and easy to access
DENNIS
OK OK................................................... OK OK.............................
Matthew
Clean and professional facility.
Pamela
I had a very good experience renting a storage unit here. It was easy, the woman helping me was friendly, helpful and very thorough. It's a clean place and great location.
Cindy Espiritu
Easy access from the freeway. Very clean and friendly service . Price is reasonable and would recommend to my friends and family.
Elizabeth
Overall very impressed with the storage facility. From the start we were greeted and treated kindly. Move in was a breeze
Pamela
Every aspect was excellent and they didn't try to add on more expenses like our former storage company.
Savino
Good customer service Friendly personnel
Matthew
good service and clean storage
Steven
Great price , access, clean and friendly people.
Karla
The gentleman that helped me was extremely helpful. He suggested a slightly smaller unit for my needs, which cut down the price tremendously. He was very friendly and polite. The facilities are very clean and I love how they have clean restrooms, access to drinking water, and even wifi.
Francesca
This facility was easily accessible and the staff is friendly
Kimberly
I had a previous relationship with I-5 Self Stiorage in the past when I was a fellow member of the Tustin Chamber of Commerce with them. I toured they're beautiful's facility, attended meetings in therir very professional business conference rooms, attended fundraisers and car shows there… Now years later when I needed storage, of course I thought of I-5 Self Storage! Love my space! Big thank you to Tina for all her professional service!
Melissa
Super customer service, clean and attractive facility, good security.
Nathan
For example, they didn't realize I'm a deaf client who has reserved the unit for months. I feel like they kept asking me if I can read lip. I think I did clarify. Finally they accept the fact that I'm deaf.
Jaclyn
Everything great, but speed of service is a little slow.
Nick
Great Facility, Fell comfortable leaving my belongings here.
Adena
Great customer service. Had to wait about a half hour before helped because there was only one employee working, so she gave me the lock for free.
Lisa
It would have been nice to be able to drive around the building rather than having back up the trailer we have. I did not appreciate the sales associate raising his squeaky voice at my 2 year old when she was getting impatient. The unit and security were nice, and the special price was nice, but watch for incidental charges.
Jessica
I received a call to confirm the reservation the very next day. I didn't know they let you use a truck, which was a fantastic perk. They countered that information, and I was able to reserve their truck to move my stuff.
KEVIN
Just checked in yesterday for my storage unit and customer service was excellent and prices were better then the surrounding places. Very clean and convenient location.
Vivian
Sunday was a bit hectic for us, especially because I had to work the same day but I was helped as soon as the man was free. He was polite and very friendly, didn't catch his name but he gave us great service in getting things done.
Sayna
Very clean facility with a very helpful staff. Tina the manager helped us with all our questions and helped us to find the right storage for us.
Sayna
I loved how clean the office was right as we walked in, and were greated by the 2 staff members who were not busy. It was great working with the manager Tina who took her time and helped us look at different storage units. She worked well with our move and made everything run smooth
Vivian
Sunday was a bit hectic for us, especially because I had to work the same day but I was helped as soon as the man was free. He was polite and very friendly, didn't catch his name but he gave us great service in getting things done.
Elizabeth
I like this facility because of the security and it is clean.
Matthew Lee
I feel that my items are very safe inside i-5 self storage. It is temperature controlled and very clean inside the storage unit. I have had nothing but smiles whenever I go in. Location is awesome being right next to the freeway. Only thing I wish was that the hours were a bit longer.
IL
Simple, convenience and no contract
Bo
Loved how clean the storage was. The staff was very friendly and helped every step of the way. Would recommend this facility to anyone
Melinda
Very nice facility and the customer service reps were great
Mohamed
Perfect, I recommend this storage
Michael
Pretty cool racecar theme in the furniture storage area. I managed to get a great 6 month rate. It is very clean. I would definitely recommend checking this place out.
Charles
Everything was just perfect. From location to price to the employees. This place is perfect. Very clean, I moved in without having to swept prior. Easy access. Only thing I can complain about is the gate hours. 7pm cut off time.
Shelle
Very happy with the security lock system
Phranchesca
Nic was an absolute wonderful helper! He helped me even at the latest of hours to get my furniture in.
Kalyn
I showed up too late to be able to get the freebie in truck so they're letting me use it a different day. Good customer service.
Donja
I must admit it was and what I expected. But it was awesome I loved what I saw the security being able to have meeting their Wi-Fi able to do my paperwork as I'm storing retaking think so plus cold refreshment.
Robert Gibson
Everything is very nice. The people were helpful and it is very convenient.
Earl
Great Price. Nice facility. Friendly staff.
Lisa
Great service friendly staff clean facility ample space for storage needs
Ekrem
I am glad that I moved my stuff in to I-5. Looks extremely professional!!
Jaspreet
This was my first time experience of movement to a storage space and the sales associate really helped me looking for the right storage unit
Priscilla
Good location. Fair prices. Free use of truck for move.
Deborah
When I rented the unit I was not informed about how difficult it would be to move my belongings into the unit because there is no drive up access
Steve
Would recommend, ability to store anything, any size.
brieanna
I have never had such great quality with customer service, price, cleanliness and much more. I got a killer deal with a storage unit that is the perfect size. Staff is beyond kind and helpful. I will recommend I-5 Self Storage to everyone and I already have!!
Laura
Tina was very helpful and we appreciate the time she spend with us showing us around this top notch storage place and getting us set up!
James
Great service, got me in the same day
Rod
Great place to store your items. Small hiccup with pricing but it was cleared up right away.
Kathy
Great location, courteous staff, clean, convenient.
Paul
Nice, polite employees. Quick and easy to sign up. Close to home and work. I only wish I didn't have to buy their special lock instead of using my own padlock.
James
I was in a tight spot and needed a unit asap...I was able to get the unit and move stuff in within an hour
Patrick
good customer service, clean easy to access facility
Patrick
Good quiet easily accessible location. Great customer service from Nick. Price a little high after 6 months but fine for area.
Ted
Very clean facility and easy access to the unit.
Danna
The person who helped me check in was super friendly and professional. The facilities were clean and it was easy to navigate to my unit. The process was easy and the rep explained everything clearly. I would definitely recommend to a friend.
Darrin
Staff very friendly and helfpul. The premises are very clean and the price is among the best I found
Danio
Great experience from the moment I reserved a storage space online. Staff is very pleasant and the location is safe and convenient. Great customer service from the start. I highly recommend this storage facility. Thank you!
Mike
It's clean breathable treatable
Darrin
I spent several days scouting out storage facilities and was attracted to I 5 storage initially from the very reasonable price. Upon arrival staff was very friendly and efficient and the facility is very clean and very secure. I would suggest I 5 storage to anyone needing a storage unit
Marina
Tina and nick were extremely helpful. They made a stressful move a lot easier even when we had an issue they were quick to fix the issue!
Darrin
The actual storage premises is very clean and organized. Units and property are well maintained and employees are very professional courteous and responsive. Prices are also very competitive for the area
Arash
Joy
Friendly service same day move in!
Adriana
excelent service
Raul
The grounds are immaculately clean. The staff is helpful. It's an experience you won't expect from a Self Storage company.
Christopher
Very clean but not best customer service.
Christopher
It is very clean. Everything went smooth with exception of "free" move in truck. They told me it was free up to 50 mile radius. I drove truck 58 miles total and they tried to charge me for 8 miles. I advise them that a 50 mile radius would mean I get total of 100 miles. After arguing what the word radius means they finally gave in. Seems a bit deseaving to advertise that way.
Rose
It's clean and organize. I feel like my belongings are safe.
Cristina Ramos
What I like the most of this facility is the security and the nice people working there. Defenitely I recommended.
Charles
helpful and friendly staff that gave me a good unit for a good price
Amne
We moved our belongings into I-5 Storage this week and so far we have only good things to say! Very clean and secure storage facility. It does it crowded on the weekends and have had to wait for an open moving dock and dollies. Overall we like it.
Socalliving
Moved in yesterday. So far we love it! Clean & secure storage. Only downside is they don't pro-rate if you move out early.
Collette
I'm completely satisfied with the whole process and it was completely painless - definitely what I needed during a stressful move!!
Ruth
Clean, great access, helpful employees. This is the cleanest and secure storage facility I've seen. I'm so glad I found this place and better yet their awesome deals! Prices can't be beat!
Rachel
I would recommend this facility to anyone in the market for a storage unit! Great staff and a very simple process start to finish! Two thumbs up!
Rosa
I give you 5 stars all the way,
Charles Clark
The attendants were very helpful. The layout and security provide ease of access if you belong there. Best of all they take great care in keeping the facility looking brand new!
Maria
Love it,definitely feel secure leaving my belongings there! Super safe and super clean,the customer service is great!
Sean
Very clean and new. Well designed layout and great customer service.
Blake
Move in was easy. Very clean and seems exceptionally secure. Didn't give 5 stars because of the hours I can enter and the fact that if I try to leave after 7pm sharp, I would be charged $50 to be let out. But other than that, it seems like a good self-storage.
Tammy
The most pleasant surprise. I really appreciate your kindness.
Kay Nikookary
Think you had a lot of storage units? You have probably not had one like this before. The place is immaculately clean. The staff and manager especially are so nice. They provide a truck, flat beds, locks....but you feel like they are your friend on moving day and every day after. They also store RVs, cars and boats so their mentality is so different. Usually the person at storage is not professional as in this is his/her career. But I5 takes their business and you seriously. Add to that, a beautiful lobby, comfortable couches to take a break, free wifi to check some email and a cold soda or water. That's hospitality. I have been there over a year and I absolutely love it. Thank you I5 team Tustin.
Daniel Ortiz
When I entered the lobby I didn't know it was a lobby to a storage facility or a five star hotel dumplings were very helpful and very kind I would recommend this facility to all my friends its very clean awesome
ned2015
I-5 Self Storage is extremely clean and customer service is top notch. The two gals at the front desk keep their cool/friendliness even when it is busy. They explain all the important details so you don't miss anything. The facility is easy to get in and out of, and they provide 24-hour surveillance. They even have moving supplies available onsite at a much lower price than you will find at stores like Home Depot or Lowes. The kicker for me was use of their 14 foot moving truck at no extra cost other than a few gallons of gas (since I lived so close to the facility - they do charge per mile after you hit a certain number of miles). Overall, it has been a great experience working with this facility.
Chris Patterson
Great move in. Everything was in order as I requested. Thanks.
Vicki
ALYCIA
Excellent place very clean love the security
Shahla
I moved in to I5 storage recently. I love the storage since the location, highly cleaness, security and customer service. I am very happy to choose this storage.
eric
Easy access, great location, good people. Beats out all other storage units I have used in the past.
Kim Sorensen
I wandered into the facility, and there was a line of people seeking storage at this location. The staff was cordial, and let me know they would be with me as soon as possible. I found the staff to be friendly, and professional. The positive vibe of the facility, as well as the cleanliness was a big plus. The unit was designed for easy access unlike other 5 x 10 units I have rented. I would highly recommend this facility to anyone searching for a storage facility where you felt your things would be safe, and if you had any issues that needed to be taken care of you could depend on the staff to make sure things were taken care of. Customer service is of great importance to me, and this company rates high in this area. Check it out!
Nadia
Everything is great! Service, people, how all facility is made up. I love it. The best storage that I have ever seen. I have not had this feelings on-line. Something is missing for advertising this storage. Please, Manager, check your on-line site. I can explain. According to on-line I can give 5 *. when I have been inside and complete my registration, I can give 10/10*. All my grading according to the price that I have had also. Thank you for this business !
Cynthia
Very friendly staff. Took the time to show me the unit and make recommendation. I really appreciated that he found me a unit close to the front so that it was easier to move in and add storage in the coming months.
Breanna
I went in on Sunday to rent a storage unit and less than an hour later I had one and everything was simple. They were also very helpful to me since I've never rented one before. Also had a great move-in special.
John
Had the best experience possible moving stuff into storage.
Alan
ENTIRE FACILITY WAS CLEAN, QUIET. PLENTY OF SECURITY CAMERAS
YVES
They expedited the move for us, letting y helpers inside while I was doing the paperwork.
Dong Joo
6 month promotion program is very good and cost effective
Nadia
Bert Querry
No problems and staff is great
Mark
We also own a 33 foot RV and did look at you prices but it was a bit expensive. With that said you do offer great security.
David
Very nice place, great customer service, competitive prices.
Abraham
Best location and easy access conformable temperature in the units.
Michael
Friendly courteous staff. Nice facilities. Pleased with all aspects.
Beverly
Prompt, efficient service. Easy to use.
Dennis D.
Both Erik and Tina were extremely helpful and ensured I registered for the right unit based on my needs. Without asking i was presented several options as well as discounts making my selection even easier. I would recommend I5 Storage to anyone living near the Tustin area. thanks.
Dan
moving in was quick and easy. there was a lock to purchase for the storage unit.
OC Storage Guru
I am taking off one star due to what I would call a training deficiency - when I went to check out the unit, I confirmed pricing and all of the particulars. This establishment uses a different lock than other storage units I have rented - it is a round key and slide-in cylinder. When shown the unit, I walked past literally 30 closed doors - all with locks installed. When I scheduled my use of their free truck (no A/C!) I asked about the lock and was told they supplied it. Fast forward three days later when I went in to sign docs, I was told it would be $13 to buy a lock. Needless to say, at that point I couldn't shop for one to fit as I didn't know I had to supply the lock. This isn't about being cheap - it is about having all the information. There the service broke down. Otherwise everyone was professional, the place is nice and clean and I am comfortable placing my extra stuff there. Grade B
Margaret
clean and friendly. that staff was accommodating and the storage unit was clean and looked jest as described prior to my arrival. However, they will charge you extra for a lock if you don't bring your own, this extra charge is not included in the advertised price. so bring your own storage lock to save some $$!
cecilia
Clean and safe , location near by high way.,
K Rene
So impressed with professionally run .Clear instructions & explained each item. Storage area clean, marked by easy way to find my unit & how locks Work. Kind & professional. So glad my valuables are there. Highly recommended these storage units.
Eugene
We found i5 self storage on sparefoot and we'really really glad that we did! We were able to store our belongings at a cleaner and safer storage for a lesser price. One negative is that the storage access hour is only until 7 pm. Other than that, we are very satisfied!
Hannah
I-5 Storage was a facility that was easy to use and with staff that was helpful and friendly. Everything was very clean and had many safety precautions. I would use this facility again.
B
Would recommend this facility. Location is nice and away from busy street. Secure and clean, hours are a little constraining, but easy to work around.
Griselda
I am very pleased with everything here. The pricing, staff, location and cleanliness. Couldn't of asked for more. I will definitely recommend it to my family and friends.
Moving_to_OC
Best things about this place: Location is convenient, right of the I-5 Check in was super easy...no hidden charges The indoor storage area is clean and well lit Carts readily available Great customer service
Esther
Satisfied with facility so far
Cesar
Very helpful.
Debby
I have stored at and checked out approximately a dozen storage facilities over the last several years, and this, by far, is the best in all the things that matter - security, cleanliness, pricing, customer care. They made a mistake on my reservation which could have cost me a great inconvenience if they hadn't corrected it - which they did correct very satisfactorily. Erik checked us in and was accommodating, friendly and efficient. The unit was exceptionally clean - hasn't always been my experience. The facility seems very secure. I'll stay as long as the pricing makes sense for me to stay.
richard
Very good
Jack
Price was right and good location for me .
James
Fantastic.
yu-ting
Nice staffs and clean facilities. The security system looks good. Price was also pretty!
Lawrence
I needed some storage and found Sparefoot and they linked me to I5 Storage in Tustin. It is right off the I5 and was very easy to get to. The only negative is that the gate hours are only 6am to 7pm.
Griffin
This facility was easy to find, the staff was helpful, and they were upfront about their prices. The storage units are located in a secure area and I felt confident leaving my treasured items locked up and in their care. The only reason I don't give them 5 stars is due to their hours. We arrived to check into our storage unit at 6pm. They close at 6:30, but stop working at 6pm to process closing the building and ensuring everyone is out of their storage units. I'm bummed this wasn't communicated more clearly on the website.
Denyce
This is my first time using a storage facility so I don't have anything to compare it to other than stories from other people's experience elsewhere. That being said, thus far I'm very satisfied with I-5 Self Storage in Tustin. Customer service is top notch, facility is clean and well-lit, and there are security cameras everywhere. I don't anticipate any issues.
Patiricia
We are very happy with the whole experience.
Ted
Lindsay
I rented a small unit here in Tustin instead of Irvine because of the cheaper price, also expecting to get less of a secure, clean, and friendly environment. I did not receive any less - in fact I received more. This facility is very secure (many passcodes, many gates, locked elevators, etc.) and I feel that my belongings will be safe here even when I am not in Tustin. Customer service was very friendly but they were extremely busy and had a lot of people to deal with at once - the desk employee handled it very professionally and kindly. Overall very impressed with this facility.
Joshua
Great Price, Location and Customer Service.
Renee
plesant
Laurie
A beautiful facility and great location. This place is a wow! Clean, air conditioned and easy access. Very nice people working there too!
James
Ok great service overall so far...be sure to follow the rules... steep fees I don't like if you mess up and break them.
Kit
Staff was very helpful. Really appreciated the free truck to move in.
Frank
Moved in Sunday the 24th and the person at the desk was really friendly and helpful. She was able to answer questions and help me with my needs. I would definitely recommend this place to friends.
Ilana
I could not be happier with my experience. The day before the move in, we were shown the two different units we were deciding between. There was no pressure, no desire to upsell us. The location is extremely convenient, and the customer service is top notch. There was a mistake upon leasing, and they bent over backwards to make it right, which they did. Highly recommend!
Alan
When I signed paperwork the gal told me that when we moved in someone would take us to the unit. That did not happen. My husband said it was difficult to find and when he got to the unit there was a lock on it so he had to go back to the office to have someone take it off
Ahmed Douglas
Very clean, neat and adorable. I would recommend anyone to rent with them!
Heather
Easy access off and on to the 5 fwy. Clean and secure. Office closes at 5-6PM so you can't get the dolly keys until the morning. Price is ok. People ok.
anthony
The kid at the front desk was very professional using please and thank you! He was there after his time to be off and never made me feel like I was a burden I definitely will recommend this facility to others. I normally wouldn't do this survey but he did an outstanding job
shinil
very kind and good
Jennifer
I was very pleased with the staff. It was much nicer than I anticipated. The online picture did not do it justice. I liked the car inspired storage facility. It is very secure.
Warren
Freddy Garcia
Best online price you will find! Best storage facility. Staff is extremely friendly. Also make it very easy to get a storage with them
Joe Kondrath
Very proficient staff. Any little problem I had was resolved in person by a staff member. I am very impressed with I5 Self Storage. Other storage facilities should take lessons from I5.
Mark
The new customer deals are great, but remember that the rent goes up to market price after 6 months. It's a nice, clean place conveniently located just off the 5 freeway.
Heather
It's a good place to store stuff. Price not too bad. Just off 5 fwy and Jamboree. Only downfall I see is you can't go in or out after 7pm. If you are in after 7 you have to do an emergency call to a staff member and pay $50.
Zsanene
The customer service is really great. Really like how the place looks inside and out plus the security of the place
Robert
VARY HAPPY SO FAR WITH STAFF AND ALL THE HELP .VARY CLEAN
Miles
With my reservation in hand, I opened my account at I-5. The staff was very kind, totally knowledgable, and worked quickly to get my information into the system. Within 15 minutes the unit was all set, I was shown the facility before handing over a dime, and I felt assured this was the right move.
Rosalba
It's very secure and great service
Hannah
easy to move in, they provide free usage of their truck, which is great - just wish i could access 24 hrs a day.
Lance
Storage costs in southern California tend to be outrageous but you get a clean, secure location for all your valuables here.
Victor
very satisfied
Cristina
Location is Great! I looked around to many storage places and by far this is the best place. I wouldn't think twice about going somewhere else.
Chen
Moved into a 10x10 locker. Good service. The facility is secure, clean, and convenient: both in location right off the freeway and in schedule with many hours open.
Shannon
Kevin
Very nice place and price is right for the first 6 months
Gary
Very good people here. I wish the hours were a little later
Dave
The people are very pleasant and professional. The facility feels like it was well thought out.
Steve Turano
Nelly was very polite and professional.
David
Signed up online, staff professional and very helpful. Appears to be very well maintained.
Brian
Moved into a 10x10 locker and had enough room left over that my helper offered to split the cost if he could move some of his items in.
The only improvement that I am aware of, would be the availability of a handtruck or something similar on the day I moved in, and a trash receptacle or Dumpster to be available..............Thank You..........Lyle
Camila
Good price and location. Friendly staff and free use of a truck for move-in
Sean
All good
kim
潇摯
Eric Hernandez
Nice, clean place. Easy to locate and access your stuff. People who work were great.
Janice LaVelle
The facility is secure, squeaky clean, and accessible: both in location right off the freeway and in schedule with many hours open.
Jason
Richard
The facility and the storage room are clean. The customer service provided good service. The process for renting and paper work didn't take long.
Kim
Very smooth experience. The "admin fee" did not stand out to me when booking unit through Spare Foot, so I was surprised during check-in. However, rep at unit told me that I will probably get it refunded through Spare Foot.? Overall, great experience!
Shannon
Everything was easy thanks to spare foot, the guy who helped me fill out paper work was nice and was very informative.
Miguel
Everything went great
啬污
Great Customer service !
Kim
I was most impressed that they didn't force me to buy the useless insurance that Public Storage pimps, we all know it is just a gimmick to charge another $10.00 and it pisses everyone off, thus I am at your location.
Desiree
FAB LOAIZA
Needed a place for temp storage, aprox 6 months maybe 12.... looked EVERYWHERE....best service, best price, cleanest unit period! Very Happy and impressed with the facility and staff. THANK YOU FOR MAKING A DIFFERENCE IN MY UNFORTUNATE MOVE.... Will definitely recommend
Margo
卡牡
I've used other self storage facilities, by far this is the best one. A well organized Storage, and well maintained. I loved it and would recommend it to everyone that asks me for a place. Prices are a bit pricey, but worth it after all.
MaryAnne
This is my favorite storage facility so far. It's right off the 5, so easy to get to. Access is easy and safe with a code. Hours of availability are good. Facility is new and clean and offers play area, wifi, conference room. They were very upfront about costs and answered all my questions about notice for vacating. There have been no surprises, no hidden fees. I expect a comfortable transition with them when I move out as well.
Lorena
The promotional price is only good for 6 months. This wasn't disclosed on the sparefoot.com site so be aware. Expect to pay close to $100 more per month after the promo period. However, the facility is above average. It's clean, secure, and the staff is knowledgeable and friendly. I would recommend to friends with deeper pockets.
Michelle Pelletier
Very nice facility - modern and clean.
liz
Staff was friendly and helpful. It was clean and I felt my belongings would be safe here. Although I would have liked a discount if I paid 12months in advance.
michael
Great service. Clean facility. Peace of mind with my storage secure.
Kathy Nunez
Staff was super nice and the paperwork took less than 15 minutes. Best experience to date with regards to renting a storage space. I would most definitely recommend this place to anyone and everyone.
Troy
Great experience!
Nicholas
AWESOME FACILITY
Amy
I had a great experience with I-5 Storage. The facilities were clean, secure and in an easy to find location. The staff was very helpful and the office had everything I needed or may have forgotten. They have amenities that I have never seen at a storage facility and that was pretty impressive. I really like that I can pay online because I travel constantly and it makes paying my bill quite easy. I highly recommend them!
jade
overall is good. good location, friendly staff.
Lindsey
HSIN YI
Vincent
Too hot. AC on second floor is non functional. The woman that did my paper work gave me big sigh when I asked for a map! And my unit still had the blue lock when I came in after work hours after I specifically said so. Had to call the office and return.
Ricardo
Good Staff, secure facility. Promo price is very good for 6 months . Highly recommended.
Shelley Jones
Great service, great security, and overall I am very happy with it. I do feel like for the 10x7.5 space I rented it is a good price with the 40% discount through sparefoot, but after 6 months I might shop around for something less expensive or downsize to a smaller unit because of the cost. Very happy overall.
Mark Gonzales
This was the simplest move ever! The fact they have there own truck made it an easy choice. The staff was very efficient and made my experience quick and easy with great customer service. I would highly recommend this company!
Susan
Great 1/2 price sale and free access to truck upon move in. Unfortunately we were pulled over for expired tags and escorted back to facility, luckily we were not the ones ticketed just inconvenienced.
Mary Elizabeth B. Pfleider
Traffic free, quiet place. Promo price is very good for 6 months . Sparefoot reserved it for me until I'm ready.
Esmeralda Howe
Had a great experience throughout the process. Staff is not as trained as the owner but are so friendly and eager to help. I did have one slight issue on changing my unit that at first they were not willing to change. However once they checked with there manager the problem was fixed within 5 minutes. It was a fast fix. Love how easy it is to freeway.
Sandra
Excellent!
Dennis ST. PIERRE
From the very beginning I experienced excellent service, personal attention to our needs, and professional followup from everyone at I-5 Storage. Rooney was our representative and he was the best. We didn't know if we would need two units or three, and he was thoughtful enough to check back with us repeatedly as we unloaded our property to see if we were doing all right, needed anything else, and to ask whether we wanted the third unit. I highly recommend I-5 Storage to anyone in need of storage and will definitely use them for all of my future storage needs.
Kevin
This storage facility is very clean and secure. And by booking through Sparefoot I was able to lock in 50% off the regular price for 6 months. With that deal this is an excellent value! It was also nice to be able to use the free truck to move in. Overall, this is a great, convenient facility that I would recommend to anyone.
Overall, my experience was great!
James
Quick and painless!
David
All I hoped for, and a little more.
Susanne
Overall, I say it's very good. Easy on-line reservation and good 6 month discount through Sparefoot! After the six months though, the price doubles and is much more than other units. Our signing the contract also went very smoothly. We like the security, although the closing hours at 7 pm can be a bit inconvenient to go after work hours. The free Wifi business center will be great when we are back in town and the overall cleanliness was impressive. I also like that it is not part of a large chain and the owner seems to take great pride in his business!
Gemma
It is well lit and very clean. The staff are very nice, courteous and very helpful. I got a good 40% discount for the first 6 months lease and $20 rebate that covers the administration fee. Downside fall is the time but if you plan ahead everything will work out fine. And they can monitor and track down you ever accessed the storage facility.
Shelly
Michelle
Nice and clean, very helpful employees. Only down fall would have to be the hours for access, only open until 7:00 every day.
Maseeh
Overall, very good; from the on-line reservation through signing the contract. The only downside was that, while some other companies would offer you the first month free (for leasing 3 month), this was not the case for this place. Plus we had to pay for administration fee too which made our first payment even higher.
Samy
outstanding service and excetionally friendly staff The best I have seen.
Charles
Amazing
Merle
Elizabeth
Fantastic
Penny
Great storage facility.
Sean Flynn
The facility was the cleanest that I have ever used and the personnel were very helpful. I was able to use the complimentary moving truck and it got a flat, but the staff made it up to me. They are highly professional and I would recommend this location to anyone.
慈慮
I decided to use I-5 when I had to move and all I can say is they made the whole process as smooth as possible. It was a really stressful time for me and thankfully finding a clean, air conditioned, fairly priced and conveniently located storage unit to store my things in was not one of them. Thanks guys! You're awesome!
Megan
Very clean and safe
Jennifer
Awesome customer service!
James
Jevon
P Groring
Excellent,Customer Service
Hector
It was great, excellent service.
Sergio
Excellent service and amazing value for my purchase
D leigh
MIchelle Clark
From the time I made my initial call, to the time I closed my storage door, I couldn't have asked for better service from Eric and Tim. I guess you get what you pay for when it comes to storage units because while this isn't the cheapest place out there (before taking into consideration any potential discounts), it's definitely worth the cost. I feel pretty good leaving my stuff at this place knowing it's in a clean and dry environment and probably won't go up in flames or be stolen anytime soon!
Katrina
Lorraine
Excellent, Eric was great, Tim the manager, great job as well.Ive referred 2 people so far.Thank you.
Steven
great ,facility and staff
Diane
Found on Yelp - excellent experience
William
Perfect A all the way around
Thomas
Safe and clean
Frani
Fab
Clay
Excellent!
Paula
I-5 Self Storage is amazing. I was impressed with the facility and staff.
Lee C.
Easy and painless
Antonio M.
I have been a customer for several years. Your staff is incredibly friendly and efficient. Please keep up the good work.
Kimberly
I-5 storage's employees have been extremely helpful and have made the entire experience of finding storage and a truck a very smooth move. Great team and great staff!!
B.
Excellent service
Alexandria
Very friendly customer service. Very helpful.very detailed. Great security. Very clean and organized. And got a great deal.50 percent off for first six months.
Georgina Gentner
How often do you see things on-line and then get there and find the price is different or a bunch of added charges. Not at I-5 Self Storage. Exactly what they state is what you can expect. I was pleasantly surprised and so was my skeptical husband. I would highly recommend this storage company